Return & Refund Policy

Return & Refund Policy

Last updated: 2026-09-22

This Return & Refund Policy explains how FROST BUDDY handles eligible return and refund requests.

Return Window

You may request a return within 30 days after receiving your order. Items must be unused, in their original condition, and returned with the original packaging when possible.

How to Request a Return

To start a return, contact us at davidoqaxe@gmail.com with your order number, the item you want to return, and the reason for the request. Please do not send items back before receiving return instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order information. We will review the issue and provide the appropriate solution.

Return Shipping

Return Shipping Return transportation fees are the customer's responsibility unless the delivered item is faulty, damaged, or wrong..

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are usually processed within 7-10 business days to the original payment method. Your bank or payment provider may need additional time to post the refund.

Order Cancellation

If you need to cancel an order, contact us within 24 hours after placing it. Once an order has been processed or shipped, cancellation may no longer be available.

Contact

For return or refund questions, please contact us at davidoqaxe@gmail.com.

Store-Specific Conditions

  • Return & Refund Policy Your shopping experience is paramount to us.
  • If your order does not meet your expectations, you may qualify for a product return in accordance with the guidelines below.
  • Return Eligibility All return inquiries must be logged within 30 days following the package delivery date.
  • For an item to remain eligible for a return, it must satisfy the following criteria: Be brand new, unworn, and in its initial delivered state.
  • Returns missing original packaging or displaying evidence of wear, misuse, or physical damage may be rejected for reimbursement.
  • Non-Eligible Returns The items listed below are non-returnable and non-refundable: Tailored, customized, or made-to-order goods.
  • Digital media, downloadable files, or virtual content.
  • Store gift cards or reward vouchers.
  • Discontinued, clearance, or final sale merchandise.
  • Products damaged following delivery as a result of customer handling.
  • Cancellation Policy Purchases can be canceled within a 12-hour window after order placement.
  • Please email our support team immediately should you need to cancel an order.
  • Refund Processing Upon receiving your package, our team will verify the condition of the items.
  • Approved refunds will be credited back via your initial payment gateway within 7 to 10 business days.
  • Return Shipping Return transportation fees are the customer's responsibility unless the delivered item is faulty, damaged, or wrong.
  • Applicable shipping rates are calculated and shown during checkout.
  • Delivery Timelines Standard order fulfillment takes 2 to 4 business days.
  • Damaged or Incorrect Orders Should your shipment arrive damaged, inaccurate, or missing items, please retain all original packaging materials and inform us via email promptly so we can resolve the matter.
  • For further questions regarding our Returns & Refund Policy, please get in touch via email.