Shipping Policy for FROST BUDDY
Order Processing Timeline
At FROST BUDDY, we commit to preparing your order promptly. Once your payment is confirmed, allow 1-3 business days for order fulfillment. Please be aware that processing may take longer during peak holiday seasons or special sales events.
Shipping Duration and Delivery Estimates
After your order has been dispatched, delivery typically requires 7-12 business days. Actual delivery times can be influenced by your location, customs processing, and regional postal services. Occasionally, unexpected delays may occur due to weather, carrier constraints, or holidays beyond our control.
Shipping Fees
Shipping costs are calculated based on your cart contents and displayed at checkout before you complete your purchase.
Tracking Your Shipment
Once your package ships, FROST BUDDY will provide tracking information via email. Please allow a reasonable period for the carrier’s tracking system to update with the latest status.
Order Cancellation
If you need to cancel your order, please contact us within 12 hours from the time the order was placed. Early cancellation requests help us to stop fulfillment promptly.
Contact us at davidoqaxe@gmail.com to initiate cancellation.
Returns and Refunds
- You may request a return within 14 calendar days after receiving your order.
- Customers are responsible for return shipping costs unless the item delivered is defective, damaged, or incorrect.
- Refunds will be processed within 5-10 business days after we receive and inspect the returned merchandise.
Need Assistance?
If you have any questions regarding your shipment or need more details about this policy, please reach out to FROST BUDDY customer care by emailing davidoqaxe@gmail.com.